Happy new year, deviants! We've certainly been busy, and we're happy that Did You Know is back for 2012! So we're leaving this up to you... what topics do you think your fellow deviants would be interested in for our Did You Know series this year? Let us know!
That you can report bugs on deviantART?
Bugs aren't fun, we know.
A bug is something that's amiss, an error, a glitch in the matrix, etc. If you think you've found one, there are several steps you should take!
1. Check the Status Forum
. Your issue may already be listed there! If it is, then you can be assured that it's being worked on.
2. If you're a premium member, make sure that beta testing is not enabled. Also check devBUG
to see if your issue is one with a feature currently in beta testing. If it is, file a ticket on the devBUG
issue tracker! For more issue on beta bugs, check out this article
3. Clear your cookies and cache, and check your extensions. Corrupt cookies, cache, and various third party extensions can cause issues with the site. Check out FAQ #643: I was asked to clear my browser's cache. How do I do this?
and FAQ #645: I was told I should try deleting my cookies. How do I do this?
- Also, check out the list of extensions
that are known to cause issues with deviantART. If you need more help with this process, pop into #help
4. At this point, you've likely found a bug. So you should contact the deviantART Help Desk
. When reporting a bug, try to be brief, but provide as much information about the issue as possible. Useful information includes the time/date you started experiencing the issue, steps to reproduce the issue, and what browser(s) and operating systems you've had the issue with. You should also try to provide a screenshot of the issue, if possible. FAQ #861: How do I take a screenshot for my Help Desk ticket?
If you follow these steps, you'll be able to help nudge those buggies out of the system!